Closing Your ProPay Account

You may close your ProPay Account if you desire. Please refer to the questions below for details.

1. How do I close my ProPay Account?
2. Is there a fee if I decide to cancel my ProPay Account?
3. Will my personal information be removed from ProPay's database?

1. How do I close my ProPay Account?

You can cancel your ProPay Account in one of two ways:

1. Contact ProPay Customer Service and verify your date of birth, daytime or evening telephone number, and mailing address. We will then close your account.
    
2. Mail a letter that includes the above information and request that your ProPay Account be closed to:

ProPay Canada
2675 W 600 N
Lindon, UT 84042
USA

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2. Is there a fee if I decide to cancel my ProPay Account?

There is no fee to close your ProPay Account.

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3. Will my personal information be removed from ProPay's database?

ProPay is required by credit card regulations and federal regulations to retain such information for a certain period of time.

Please review our privacy policy for information about how your information is protected.

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